The work of a property administrator is essential to maintain and manage a community of property owners. In addition to fulfilling their professional obligations, they must follow a code of ethics and conduct. This ensures the satisfaction of the owners and the quality of their services. Below, we explain how a good property administrator should act.
Diligence is an essential quality for a good property administrator. This means acting swiftly in the management of community affairs. The administrator must be efficient in its work and be aware of all issues related to the community. For example, if a breakdown occurs on the premises, the administrator must immediately contact the maintenance service to solve the problem.
It should provide clear and complete information to owners. For example, the administrator must present clear and accurate management reports and accounts to the owners’ meeting. Or if work is to be carried out on the premises, the administrator must inform the owners about the deadlines, the cost and the possible inconvenience that the work may cause.
It must act with integrity and not use its position for personal gain or to favour any owner to the detriment of others. Honesty also means not withholding relevant information from owners and always acting with transparency.
The manager must maintain privacy and protect the owners’ personal data and any other sensitive community information. For example, the manager shouldn’t share information about an owner’s debts or personal problems with other members of the community. There are some exceptions, such as, for example, the meeting notice that is accompanied by the list of debtors.
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It must take decisions impartially, without being influenced by personal or outside interests. For example, the administrator must act objectively and fairly in allocating contracts or managing disputes between owners.
In good faith
This means acting loyally and honestly in the management of the community, always acting in its best interests. For example, if an owner makes a proposal to improve the community’s facilities, the manager must evaluate the proposal objectively and assess whether it would be beneficial to the community.
In short, a good property administrator must be diligent, transparent, honest, confidential, independent and always act in good faith. By following these principles, the property administrator can ensure the proper management of the community and a positive and healthy relationship with the owners.